Senior DevOps Engineer


San Francisco




San Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance.  Agero + Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable, profitable parent company, while offering the career opportunities and pace of a Silicon Valley startup. 

Swoop, a next generation SaaS based platform powers thousands of tow operators and partners with car makers, insurers, and fleet operators to deliver a roadside product that is fast, transparent, and easy.

Our team is passionate about addressing real-world problems with digital solutions.

We’re looking for enthusiastic problem solvers who are ready to join a fast paced team and make a big impact.

Learn more at &



Goal: Build a small and agile DevOps team that will look to support the entire engineering organization. Strengthen and continue to evolve the organization’s culture of DevOps.

Design and develop high priority, scalable tools and applications. Introduce Live Production best prGoal:


-A DevOps professional that shows empathy to fellow engineers on a daily basis. Someone who understands automation and practices and tools across Swoop systems.

-Automation expert across CI/CD and cloud infrastructure management across all environments.

-Work closely with Development and QA teams to help ensure end-to-end quality.

-Build monitoring and alerting infrastructure to support operations and system health.

-Deploy, manage, and support our environments, including troubleshooting of incidents.

-Ensure all systems are high availability at high scale.

-Learn new technologies, architect, and implement new solutions to automate infrastructure.

-Own and lead safe migrations with minimal downtime.


-5+ years of experience in software development.

-5+ yrs professional hands on experience managing production environments in AWS / Heroku for high availability.

-Strong experience in public cloud infrastructure (AWS, Google, Azure).

-Strong knowledge of a scripting language such as Ruby, Python, PHP, shell, etc.

-Production experience with network and server diagnostic monitoring tools is required.

-3 years of experience with containerization using technologies such as Docker and Kubernetes is a major plus.

-3 Years of experience with logging and reporting systems (Splunk, Datadog, New Relic, etc).

-Experience with the administration of Redis/ElasticSearch/Postgres.

-A strong desire to learn, teach, document and practice new skills is a must.

-Strong understanding of network fundamentals (TCP/IP, HTTP, DNS, OpenVPN etc.).

-B.S. in Computer Science, Engineering or equivalent required 


Swoop, along with our parent company, Agero, has set out to redefine the roadside assistance experience by offering real time transparency, unmatched scale and seamless integration with most of the major automotive and insurance brands. Combined, we protect over 125 million drivers and are making the roads safer by using the best technologies, customer service and partnerships with companies like Lyft.

Here's a brief video about Swoop:

You can see examples of our work through our public API :


Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 100+ million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit and follow on Twitter @AgeroNews.