Senior Product Manager

Swoop

San Francisco

Full-time

Other

AGERO + SWOOP

San Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance. Agero & Swoop combined provide roadside protection for 100M+ Americans and perform 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable, profitable parent company, while offering the career opportunities and pace of a Silicon Valley startup.

Agero + Swoop are bringing technology innovation to an entire industry that has not changed in decades. We’re taking antiquated manual systems and redefining them into digital platforms, open APIs, and exceptional customer service. Swoop, a next generation SaaS platform powers thousands of tow operators and partners with car makers, insurers, and fleet operators to deliver a roadside product that is fast, transparent, and easy. We're using React on the Web and React Native for iOS and Android. We're highly automated with Github, CircleCI, Heroku, New Relic and PagerDuty managing our Deployment, Operations and Monitoring.

Our team is passionate about addressing real-world problems with digital solutions. We’re looking for enthusiastic problem solvers and leaders who are ready to join a fast paced team and make a big impact.

Learn more about our team: https://www.builtinsf.com/company/agero-swoop

ABOUT THE ROLE

We’re looking for a Senior Product Manager to drive definition and development of Swoop's international SaaS roadside assistance platform. Your job will be to work with engineering, operations, sales, and design to enable Roadside Assistance providers around the world to deliver exceptional service to millions of stranded motorists per year. You’ll have a tremendous impact on the product and be able to see your work get to market quickly. We’re looking for a passionate, strategic thinker who can understand the big picture, but also cares about the details.

RESPONSIBILITIES:

  1. Manage product definition and development of Swoop’s International SaaS platform
  2. Partner with multiple stakeholders, including external customers, internal operations, sales, and customer service teams to understand the customer need
  3. Drive multiple releases per week from conception to completion with a cross-functional team
  4. Own and measure core success metrics of the product and the business
  5. Continuously prioritize and manage the backlog and upcoming sprints
  6. Communicate regularly with key internal and external constituents

SKILLS AND EXPERIENCE:

  1. 5+ years full-time product management experience
  2. Have shipped something that people use regularly
  3. Strong UX and workflow design skills
  4. User-centric product philosophy and methodology
  5. Can develop deep empathy for a variety of customer types
  6. Analytical ability to unpack complex problems, synthesize data, and identify root issues
  7. Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
  8. Excellent communication and collaboration skills
  9. Fluent in agile development methodologies and tools (e.g JIRA)

 

ABOUT SWOOP

Swoop, along with our parent company, Agero, has set out to redefine the roadside assistance experience by offering real time transparency, unmatched scale and seamless integration with most of the major automotive and insurance brands. Combined, we protect over 125 million drivers and are making the roads safer by using the best technologies, customer service and partnerships with companies like Lyft.

Learn more about Agero Powered by Swoop: https://vimeo.com/403743294

 

ABOUT AGERO

Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 100+ million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.